Genetic Way - Patient Experience Management
Genetic-way is a novel framework, combining outputs from Radio Frequency Identification (RFID), automated outpatient feedback survey form, Hospital Management Information System (HMIS), to develop an automated patient experience management system (PEMS) using Genetic algorithm (GA).
Salient advantages of the system are as follows:-
- Quantitatively measures patient experience, resulting in better healthcare services and increased profitability.
- Facilitates management of over-crowding and congestion.